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Support

BRAUMS Support Services

BRAUMS has implemented a number of web based systems to provide product support to its clients around Australia and the South Pacific region.

Customers of BRAUMS products can access such services via a member only login and can be accessed 24 hours a day, 7 days a week to get status of repairs, documentation and download software.

The RMA system is designed to allow customers to lodge a module for repair and track the whole process of submission until its return back to the customer, avoiding the many phone calls and left messages - information at your fingertips when you need it.

The FAQ is a quick reference for Frequently Asked Questions categorised by product type and again accessible at any time.

Leveraging off the collective knowledge of BRAUMS' customers is the use of the Member's Forum where customers can help each other with problems, solutions or generally discussing the application of a product with others.

All of these systems are there to help customers get a favourable outcome for the use and operation of their BRAUMS products.

 

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