Braums have put in place a modern and flexible web based helpdesk site to assist its customers world wide.
The Braums Helpdesk website is accessible by Braums customers via a simple web browser at any time 24 hours a day 7 days a week.
The web-based Helpdesk allows customers to raise an "issue" with any of its products, be it traffic signals, push buttons and audio tactile units or VMS'. When a customer logs a new issue for a specific product the Helpdesk system automatically sends a confirmation email to the customer and notifies key Braums staff of this issue.
From that point on, Braums staff then follow up the issue, until its resolved going through many phases.
The customer is always notified of any new information and all changes are date/time stamped.
This means that distance and time zones aren't so critical to resolving issues.
Braums customers are also aided by the web based RMA system to handle any faulty hardware that require repair or replacement.
The same tracking information is kept by Braums's RMA system and email notifications are sent at each milestone to keep our customers informed in a timely and efficient manner.
To access Braums's Helpdesk, customers need to request an account be set up by the Braums webmaster.