BRAUMS and QTC TS have a web based helpdesk site to assist its customers world wide.
The BRAUMS and QTC TS Helpdesk is accessible by customers via any standard web browser, 24 hours a day, 7 days a week. Using a single login, customers can raise a support issue against any of their BRAUMS or QTC TS products, including the full SCATS® suite of products.
When logging a new issue, customers select whether it is directed to BRAUMS or QTC TS, ensuring it reaches the right team straight away. Upon logging an issue, the system automatically sends a confirmation email to the customer and notifies the relevant staff. From that point on, our staff then follow up the issue until it is resolved. The customer is notified of any new information and all changes are date and time stamped.
Our customers are also aided by the web based RMA system to handle any faulty hardware that requires repair or replacement. The same tracking information is kept by the RMA system and email notifications are sent at each milestone to keep our customers informed in a timely and efficient manner.
To access the BRAUMS and QTC TS Helpdesk, click here to request an account be set up.