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To support our client base in maintaining their assets BRAUMS
have put in place a web based Return Materials Authorization system.This
allows a user to login to request an RMA number and once approved by BRAUMS staff.
Once the approval is given, the client can ship the product to BRAUMS for repair. The RMA system will notify BRAUMS of this and immediately start
a workflow process that tracks the investigation and repair of the
The RMA system will confirm receipt of the goods by issuing an email
to the originator,once the module is shipped.Being a web based system, A client to check on the status of the module at any time 24 x 7 without
having to send emails or make phone calls in an effort to find out
status information of the module.
BRAUMS believes this to be a better way to support clients especially
those located outside of Australia who are on different time zones.
To submit an RMA , a client needs to have an account to access BRAUMS' Member Zone.
Please Contact the web site administrator to request an account be
setup if you don't have one. Click on the RMA System Tool Icon to lodge
an ATC Module for repair.
RMA Submission Form