In order to better support our clients we have put in place a Return Materials Authorisation system allowing users to login, create a request, and track the investigation and repair of the module. 

HOW THE RMA SYSTEM WORKS

Step 1: Apply for an RMA Account using the form below. You will receive an account registration confirmation email with your password and username.

Step 2: Once you have your login information, fill out the RMA Submission form.

 

Step 3: Once approval is given, the client can ship the product to BRAUMS for repair. The RMA system will notify BRAUMS of this and immediately start a workflow process that tracks the investigation and repair of the module.
Download the RMA Guidelines for more information.